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۱Impact of Technology on Performance of Employees (A Case Study on Allied Bank Ltd, Pakistan)
اطلاعات انتشار: World Applied Sciences Journal، بيست و نهم،شماره۲، ۲۰۱۴، سال
تعداد صفحات: ۶
Technology has fundamental importance in every industry. Financial institutions have highly been influenced by technology. Banks have created different delivery channels through investment in technology. The aim of this study is to examine the effects of information technology on performance of Allied Bank employees. The data was gathered through unstructured interviews and responses were analyzed through IBMSPSS Text Analytics. It was figured out that technology greatly escalates the productivity of employees along with time saving. It greatly affects the workload on employees and ensures control over mistakes and frauds. Quick access to information and ease of use enables the bank employees to deliver quality service. However, the organizations which implement new technology should provide proper training to its employees; it will increase their performance. Similarly, all the prerequisites should be fulfilled before starting the implementation process; failure to which could result in poor performance as well as bad customer service.
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