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۱An Integrated Strategic Quality Model (ISQM) for Non–Governmental University
اطلاعات انتشار: World Applied Sciences Journal، بيست و هشتم،شماره۷، ۲۰۱۳، سال
تعداد صفحات: ۸
Nowadays most of organizations are designing and developing programs and projects for improving their quality level. Despite taking general advantages of each quality project for organizations, while decision making to choose and apply quality model, we should consider organizational context, level of people maturity, constrains and limitations as well as efficiency and effectiveness principles of quality journey. Islamic Azad University, Khorasgan Branch (IAUK) one of the none–governmental University in comprehensive rank over Iran decided to promote its level of quality by applying ISQM (an Integrated Strategic Quality model that combined quality process and strategic planning as well as Balanced Score Cards Model. The university through this quality journey with participation of managers, staff and also graduate student''s representatives formed some Focus Discussion Groups to develop strategic problems and issues as well as strategies to tacklethese problems. The concept of quality infused in all FDGs sessions in 4 BSC perspectives (emphasizing on growth and learning, as well as student satisfaction as a key costumer) relevant to higher education system. We designed and applied this integrated quality model both for planning for quality improvement during 5 year period in Phase One. We are also designing a quality strategic measures system with BSC model to monitor continues and evaluate annually and summative.
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