توجه: محتویات این صفحه به صورت خودکار پردازش شده و مقاله‌های نویسندگانی با تشابه اسمی، همگی در بخش یکسان نمایش داده می‌شوند.
۱Exploring the Current and the Desired Situation of Customer Relationship Management System (CRM) In Shahid Rajaie Port
اطلاعات انتشار: ششمین کنفرانس بین المللی اقتصاد، مدیریت و علوم مهندسی، سال
تعداد صفحات: ۱۰
The present study aims to explore the current and the desired situation of customer relationship management system (CRM) in Shahid Rajaie Port. The research methodology of the project fromPurpose of the study point of view is applied research, from the point of time horizon is crosssectional and from point of data collection is a descriptive study and correlational method was used as the design of the study. The target population of the study includes all officers andmanagers working in General Directorate of Ports and Maritime of Hormozgan – Shahid RajaiePort– who are reported as 27 managers and 302 officers. By using Morgan and Krejcie Sample size table, a sample of 180 officers were selected by simple random sampling and considering thelimited number of the managers, all of them were considered as the sample of the study. For thepurpose of data collection, a researcher made questionnaire was used. The validity of the questionnaires was evaluated through content and construct validity and reliability of the surveywas explored through pilot study of 30 people and the calculated Cronbach Alpha was 0.97. Fordata analysis, descriptive statistic including frequency and percentage tables, line chart of Means, central tendency indicators: standard deviation, skewness and kurtosis; and inferential statisticsincluding paired Sample t–test, one way ANOVA, and path analysis test were used. The findingsof the study indicate that according to the officers and managers, the factors of vision and strategy, processes, organizational structure, information technology, knowledge management,change and customer satisfaction are the indexes for measuring CRM and play a significant rolein the success of CRM. Accordingly to have an ideal CRM system should focus on operating procedure (culture and people) more and consider this factor as the first priority which affects CRM more than other factors.<\div>

۲Investigating the Compliance of Custom Department with the Learning Organization
اطلاعات انتشار: ششمین کنفرانس بین المللی اقتصاد، مدیریت و علوم مهندسی، سال
تعداد صفحات: ۸
The present study aims to evaluate the compliance of Shahid Rajaie Port custom with learning organization dimensions. The current study is descriptive in nature and, survey method was used.The sample of the study include 103 staff and managers of Shahid Rajaie custom. To collect therequired data, a researcher made questionnaire was used and to answer the research questions of the study and data analysis one sample t–test, independent sample t–test was used. The findings of the study indicate that according to the staff and managers, organizational culture, leadership style and merit system in shahid Rajaie Custom were estimated at the optimum level compared with learning organization dimensions<\div>
نمایش نتایج ۱ تا ۲ از میان ۲ نتیجه