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۱Evaluating Organizational Performance by a New Approach to Balanced Score Card (Case Study for Khorasan Rail Road)
نویسنده(ها): ،
اطلاعات انتشار: World Applied Sciences Journal، بيست و پنجم،شماره۳، ۲۰۱۳، سال
تعداد صفحات: ۷
Due to the increasing complexity of today's practices in organizations, a system is needed that in addition to evaluating the performance of various aspects of the organizations, help them toward success and moving toward their perspectives. In this regard, the balanced score card (BSC) is a newapproach to meet the existing needs and challenges. This study has discussed a new approach to balanced score card from 5 viewpoints in order to evaluate the effectiveness of Khorasan rail road and maximize the success of the railroad managers and to help the managers to make effective decisions. This study examines the perspectives of both inside and outside the organization, including executive managers, professionals, travelers, business unit (freight unit) and contracting companies of Khorasan rail road.This research method derived from field data collected by questionnaire from a sample consisting of 341 individuals have been.to ensure the reliability of the questionnaire Cronbach test has been used. Cronbach alpha coefficient was 0.93 which indicates a high reliability of our questions. The SPPS software is used for data analysis in the research, descriptive statistics methods are used for the analysis of demographic variables and inferential statistics are used to test the hypotheses. The results indicate that in the terms of information technology, internal processes and customers, Khorasan rail road performance is above the average, but in terms of financial affairs, growth and learning, it is below the average.
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